F.A.Q

FREQUENTLY ASKED QUESTIONS

How To Book A Transfer
  1. Specify the place of departure in the “Pick-up Location” field, and your
  2. destination – in the “Drop-off Location” field.
  3. Enter your pick-up date and time.
  4. Click the button “Next Step”. 
  5. Select a car preference  based on the number of passengers.
  6. We provide extra services what you may need but you can skip to final step
  7. Fill in all the required passenger info in the booking form and you’re done.
Can I Cancel My Order

Yes you can! You can cancel your order up to 24hrs before your scheduled pickup time for a full refund

Get Refunds

Yes you can! You can cancel your order up to 24hrs before your scheduled pickup time for a full refund. (If you paid with card )

Will I be charged if my flight is delayed?

No, we monitor flight times and arrive when you do.

What if I cannot locate my driver?

Call our 24hr support line on +90 533 612 39 71, quoting your transfer order reference number or your name and our experienced staff will be able to assist.

How Do I find My Driver

Meeting Point at the Airport:

Upon your arrival at the airport, please proceed to the designated meeting point indicated in your booking confirmation.

Our chauffeur will be waiting for you;

  • If Istanbul Airport (IST) holding a sign with H11 for easy meeting at Exit 14 International Arrival.
  • If Sabiha Gökçen Airport (SAW) holding a sign with G55 for easy identification at Exit 13 International Arrival.

Booking Successful?

After you make your booking, you will receive a confirmation email with a voucher containing your booking number and all the details of your trip.

If you have not received the email with the confirmation, please contact our bookings department by emailing or phone .

Do you charge for Child Seat?

oncerning the safety of children we do provide Child seats on Estate, our  vehicles. You must request on the booking. We provide 3 types of child seats Which are Infant seat 10-13KG 6-15 months, Child seat 9-18KG 9 months to 4 years & booster seat 15/25KG 4-11 Years.

Do you provide Simcard & Mobile Internet?

We know; you will need mobile internet on your travel.

When you land and meet the driver, your simcard what is ready to use for delevering to you.